About Us

Meet The Management Team

Matt Lawless

Managing Director
If you're not helping others you're harming yourself...
Matt started the business back in 2006 following a successful career in the IT security industry. But his passion for documents, ‘Britishness’, and helping others got him into helping overseas British citizens with a range of services that would be challenging without being in the country. Vital Documents is the marriage between the two. In his spare time he enjoys spending time with his wife and two growing boys wondering where all the time went!

Val Russell

Financial Controller
Look after the pennies and the pounds look after themselves...
Val joined the team in 2009 and has been keeping everyone in check ever since. Remarkably for a ‘numbers person’, she has a wicked sense of humour and is the first to buy a round. She works for us part-time having skilfully negotiated Fridays off, so enjoys a 3-day weekend every week, usually at her favourite caravanning site.

Carol Laya

Marketing Manager
Which language would you like to speak to me in...?
Carol is originally from Spain, although she’d tell you she was from Galicia (which for the unaware is the ‘bit above Portugal’). It’s Carol’s job to get the word out there about our range of services and if you’re reading this then the chances are she’s doing ok at that! In her spare time she loves travelling around the world with her fiancé Iago.

Nicola Palmer

Office Manager
It's 5 o'clock somewhere...
Nicola has been with us since 2011 and heads up our customer services team. She’s actually very lucky as she has 2 jobs as she’s also the Assistant Manager over here. Nicola is the glue that delivers all our services, and that makes sure we are loved by our customers. She’s also incredibly camera-shy so the fact there is a picture on here at all is a minor miracle! At home she is the proud mum of three, although we’re told that wine plays a big part in keeping her sanity…
Sign in
Forgot password?
Sign up

(*) Required fields

I agree with OptimaSales Terms & Privacy Policy